Last updated: 01/03/2019

 Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://register.downrangechico.com website (the “Service”) operated by Down Range Indoor Training Center (“us”, “we”, or “our”). Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Party Refund and Reschedule Policy

A 72 hour notice is required for all party/event cancellations or transfers. If less than a 72 hour notice, only a 50% refund will be available. There is a one-time opportunity to reschedule with less than a 72 hour notice, this reschedule is subject to a $50.00 processing fee.

Class Refund Policy

If for some reason you cannot attend your scheduled class Down Range requires a 24 hrs notice for all Cancellations and/or Transfers. No Refunds will be allowed with less than 24 hrs notice.  You must request a class refund via email:  registration@downrangechico.com

Class Transfer Policy

Down Range allows a one-time opportunity to reschedule, in the case of emergency/illness, providing our office is notified prior to the start of class. This reschedule must be within 30 days and is subject to a $15.00 processing fee. No refunds will be allowed with less than 24 hours notice for the original class.

Product Return Policy

Down Range Indoor Training Center does not warrant or guarantee any products. Any applicable warranties or guarantees are those offered by the manufacturer. Generally however, we are willing to help facilitate a return to the appropriate manufacturer. In some cases the manufacturer authorizes Down Range Indoor Training Center to provide a brand new item in place of a defective/damaged item. However in many cases the manufacturers prefer to handle their own returns directly with the reseller or consumer. For specific warranty information please contact us Monday thru Friday 10:00 AM to 5:00 PM, Pacific Time.  Down Range Indoor Training Center is not responsible for any freight fees, air shipping fees, or any other costs incurred during the return process. Down Range Indoor Training Center will gladly assist in merchandise returns, either directly or indirectly, for up to 30 days from the original purchase date only. For more information on factory-direct returns, please contact the manufacturer or Customer Service support@DownRangeChico.com.

“New-in-box” defective and/or damaged items

Down Range Indoor Training Center will provide replacement merchandise for “new-in-box” defective items. This includes items found to be defective prior to use within 7 days period of receipt.  All such returns must be authorized prior to return.  All return freight charges must be prepaid by the customer and are not refundable.  Once an item has been used, or shows signs of use, the warranty is at the discretion of the manufacturer and not Down Range Indoor Training Center. Our customer service staff can assist you in contacting the manufacturer.

Non-defective returns

Non-defective returns must be authorized and are subject to a 10% restocking fee ($10 minimum). All return freight charges must be prepaid by the customer and are not refundable. Non-defective returns will either be credited or exchanged at the discretion of Down Range Indoor Training Center unless the warranty policy, as listed by the manufacturer, specifically outlines a different course of action. All ammunition sales are final.  Down Range Indoor Training Center does not accept returns on ammunition purchases.

Special orders and/or large quantity orders

Special orders (defined by GAS as non-stock items) will not be eligible for return unless an established return can be made with the manufacturer. All costs incurred in processing such returns, plus a 15% restock fee, may be recharged at our discretion. Please note that orders for quantities outside stockable norms may also fall into the special order category as they relate to returns.

RMA Procedure

Please note, we do not issue verbal RMA’s. To initiate a return request, please email our customer service department at Support@DownRangeChico.com . Please include the item number, original order number or invoice number, and specific issue with the item at hand. Once the appropriate information is obtained, we will email an RMA number to you along with shipping instructions. Each box must be marked with this number or it will not be accepted in our store.

Merchandise Credits

Please note that Down Range Indoor Training Center will not credit merchandise before it is received back into our facility for any reason. In the case of damaged/defective merchandise, or mis-shipments, the original item must be received in our warehouse before a replacement is sent or a credit issued. Customers may request that a replacement item be shipped prior to return of the original item. In doing so the customer assumes all risk if the original item is not returned, or is returned and not found to be defective. Customers may not deduct a return credit from their outstanding balance prior to the issuance of a credit memo. Please note returns may take as long as 14 days to process.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Down Range Indoor Training Center. Down Range Indoor Training Center has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Down Range Indoor Training Center shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

Governing Law

These Terms shall be governed and construed in accordance with the laws of California, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us. Down Range Indoor Training Center 13407 Garner Lane Chico, CA 95973 (530) 896-1992